PROBLEM CLAUSE

Welcome to CHICSHELL LLC! To ensure you have the best possible shopping experience on our website, here are our Frequently Asked Questions (FAQs), including answers to your questions and related information.

FAQs

Q: What shipping options do you offer?

A: We offer a variety of shipping options, including domestic and international shipping. You can choose the option that best suits your needs at checkout.

Q: How long does order processing and shipping take?

A: Once you place your order, we typically process it within 1-3 business days. Shipping time varies depending on the shipping method you choose, usually taking 3-7 business days.

Q: How do I request a return?

A: Please contact us within 30 days of receiving the item via email (support@chicshell.com) with your order number and reason for return. Our customer service team will guide you through the return process.

Q: Do I need to pay for return shipping?

A: If the return is due to a product quality issue or the wrong item was sent, we will cover the return shipping costs. If you return an item for personal reasons (such as dislike), the return shipping cost will be borne by the customer.

Q: What are the difficulty levels of the puzzles?

A: Our puzzles are divided into different difficulty levels, from simple children’s puzzles to complex adult puzzles. Each product page includes a difficulty description to help you choose the right puzzle.

Q: What are the materials used for the puzzles?

A: Our puzzles are made of high-quality, environmentally friendly materials, ensuring durability and safety.

Q: How can I track my order?

A: After your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the order status on the shipping company’s website.

Q: How can I contact you if I have any other questions?

A: If you have any other questions or need assistance, please contact our customer service team via email (ming@chicshell.shop). We will reply to you as soon as possible.

Disclaimer: CHICSHELL LLC reserves the right to modify these terms at any time. All modifications will be posted on the website and will take effect immediately.

Thank you for choosing CHICSHELL LLC! We hope you enjoy our products and services. Please feel free to contact us if you need further assistance.