REFUND POLICY
Thank you for choosing CHICSHELL LLC! We are committed to providing high-quality puzzles for children and adults. To ensure a smoother shopping experience, please see our refund policy and related information below:
Refund Policy We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you can request a refund or exchange within 30 days of purchase.
Return Conditions The following conditions apply to returns and exchanges: The product must be unused and include its original packaging, labels, and all accessories.
If the product is damaged during shipping, please contact us within 48 hours of receiving it so we can process it promptly.
For returns and exchanges due to quality issues, we will cover the associated shipping costs. For returns due to personal reasons (such as dislike), the customer will be responsible for the shipping costs.
Application Process To request a refund or exchange, please follow these steps:
Contact Customer Service: Please contact us via email (ming@chicshell.shop) or our contact page, stating your order number and the reason for the return.
Obtain Authorization: Our customer service team will provide you with return authorization and the relevant return address.
Returning Goods: Please return the product to our designated address, ensuring you use a trackable shipping method and retain all shipping receipts.
Processing Refunds/Exchanges: Once we receive the returned goods and confirm their status, we will process your refund or exchange request within 5-7 business days.
Refund Time: Refunds will be processed through the original payment method and may take 1-3 business days to appear in your account, depending on your financial institution.
Other Terms: We reserve the right to modify our refund and exchange policies. All changes will be posted on the website and will take effect immediately.
Thank you for choosing CHICSHELL LLC. We look forward to providing you with high-quality puzzle products and excellent service!